Q : Is there other website that I can buy DEVILCASE ? international delivery fee is too expensive to me .
A : Please consider ordering from the following website , if you have any question about product or after-sale service , please contact with reseller that you ordered from :
Amazon.us : http://goo.gl/W19j0D
Amazon.uk : http://goo.gl/oU2Ev8
DEVILCASE Thailand : https://www.facebook.com/thdevilcase
DEVILCASE Indonesia : https://www.facebook.com/devilcaseindonesia
DEVILCASE Philippines -2 : http://www.devilcase.com.ph/
DEVILCASE Malaysia : https://www.facebook.com/duniatanpawayar/
Poland - Flavour Design : http://flavour-design.pl/?f=&a=sklep&k=0&x=0&y=0&q=DevilCase
Hong Kong DoCoMo Telecom : https://www.facebook.com/DoCoMoTelecom/info/
Japan - DECASE : http://www.croyllc.com/bumper/
Korea -1 : www.ankihouse.com
Korea -2 : www.iqunex.com
Q : When will you send my product out ?
A : We will try our best to ship out your order within 1-3 days , but orders may still be subject to delays in certain circumstances .
Most of packages will be shipped out sooner than this.
We are unable to ship out packages on Closed days such as Saturday, Sunday, and Taiwanese Holidays .
After it has been shipped , we will mail you the EMS tracking number , so make sure that your e-mail is correct .
It used to take 24-48 hours for any tracking services to update , you can track your package on your country’s EMS branch website or Taiwan EMS .
Orders that are placed on Weekends or Holidays will be considered a "next business day order" .
Example: If order is placed on Saturday, it will be considered a Monday order.
Order Cut Off Time : 11:00 AM (GMT+8) - Any order made after 11:00 AM (GMT+8) will be considered a Next Business day order
Example: If an order is placed on Monday 01:00 PM (GMT+8) , it will be considered a Tuesday order .
Pre-Order : Pre-Order may have different shipping terms and conditions , please consult about information on selling page .
Q : Will the Customs charges me for the package ?
A : The shipping fee is not includes the Customs tax , we will not ask customer before sending .
We are not familiar to how every countries rule their Customs , but we did got some complains about the Customs charged extra fee from customers from U.K. , Israel and Spain .
If you would require us to declare value or package category (documents/gift/sample/Merchandise/others) you want , please mark on your order or mail us before sending , don't mark it on PayPal bill ; but if the package missing unfortunately , EMS will only compensates the value we declared , and you have to consider about any consequence of it .
If you refuse the package because of tax , we can only refund the value of item without delivery fee after we receive the item , Taiwan EMS wouldn’t refund the delivery fee back to you or us , neither .
If you need invoice for the Customs , kindly mark on your order (not on PayPal bill) , we can send with package .
Q : How can I track my package ?
A : We will provide you the EMS tracking number once we send your package out , you can track your package on your country’s EMS branch website or Taiwan EMS .
Search EMS branch that services your country : http://www.ems.post/operators/all
It used to take 24-48 hours for any tracking services to update .
Q : Do you send to Haiti ?
A : EMS doesn’t service Haiti so we will send out your order by normal international parcel , it’s slower but can be tracked , if it’s cheaper than EMS , we will refund the over-charged delivery fee back to you .
It takes 20~30 days to deliver after the package arrives Haiti Post (not includes if the Customs stops and checks the package or any unexpected accident) .
Q : What location that EMS doesn’t service ?
A : Haiti , Maldives , Serbia , New Caledonia , Macedonia and several countries .
We used to send order out by normal international parcel , it’s slower but can be tracked , if it’s cheaper than EMS , we will refund the over-charged delivery fee back to you .
Q : How many days it takes to deliver after sending out ?
A : The following information is according to EMS website about how many days it takes to deliver after the package arrives EMS branch that services your country (not includes if the Customs stops and checks the package or any unexpected accident) :
Hong Kong - 1~2 days .
India - 4~5 days .
Israel - 4~5 days .
Japan - 2~3 days .
Korea - 2~3 days .
Malaysia - 2~3 days .
Philippines - 3~5 days .
Singapore - 2~3 days .
Thailand - 3~4 days .
Vietnam - 3~5 days .
Australia - 4~6 days .
New Zealand - 4~6 days .
Austria - 4~5 days .
Finland - 4~5 days .
France - 4~5 days .
Germany - 4~5 days .
United Kingdom - 4~5 days .
Hungary - 5~7 days .
Italy - 6~7 days .
the Netherlands - 4~5 days .
Poland - 4~6 days .
Portugal - 4~5 days .
Spain - 4~5 days .
Swiss - 4~5 days .
Sweden - 4~5 days .
Canada - 4~5 days .
the United States - 4~5 days .
Mexico - 5~6 days .
Peru - 5~7 days .
Brazil - 5~6 days .
South Africa - 4~5 days .
Egypt - 4~5 days .
Q : I've been waiting so long and still haven’t receive my package , and EMS website shows nothing new , is my package missing ?
A : Please contact with us to investigate the package’s condition for you , if EMS confirms that the package is missing , they will compensates the total value on the commercial invoice , you can consider about we refund the payment to you or send your package again .