Q : Is there other website that I can buy DEVILCASE ? international delivery fee is too expensive to me .
A : Please consider ordering from the following website , if you have any question about product or after-sale service , please contact with reseller that you ordered from :
Amazon.us : http://goo.gl/W19j0D
Amazon.uk : http://goo.gl/oU2Ev8
DEVILCASE Thailand : https://www.facebook.com/thdevilcase
DEVILCASE Indonesia : https://www.facebook.com/devilcaseindonesia
DEVILCASE Philippines -2 : http://www.devilcase.com.ph/
DEVILCASE Malaysia : https://www.facebook.com/duniatanpawayar/
Hong Kong DoCoMo Telecom : https://www.facebook.com/DoCoMoTelecom/info/
Japan - DECASE : http://www.croyllc.com/bumper/
Korea -1 : www.ankihouse.com
Korea -2 : www.iqunex.com
Q : How can I join DEVILCASE website as a member ?
A : You will become a member when first time you order from DEVILCASE website , you don’t have to apply separately .
Q : How can I confirm my order is completed ?
A : Once you receive our e-mail about order , that means we have received your order and will prepare sending your item out .
If you have already completed the order and transferred the payment as well but our website shows that your order didn’t completed , please notify us as soon as possible .
E-mail : firstname.lastname@example.org
Q : Why can’t I login in ? Did my order completed ?
A : Maybe your order hasn’t completed because of some reason , if you did transferred to us from PayPal , please notify us as soon as possible .
Or your e-mail address isn’t correct , please notify us your name or phone number through e-mail so we can check if there’s your order .
Q : When will you send my product out ?
A : We will try our best to ship out your order within 1-3 days , but orders may still be subject to delays in certain circumstances .
Most of packages will be shipped out sooner than this.
We are unable to ship out packages on Closed days such as Saturday, Sunday, and Taiwanese Holidays .
After it has been shipped , we will mail you the EMS tracking number , so make sure that your e-mail is correct .
It used to take 24-48 hours for any tracking services to update , you can track your package on your country’s EMS branch website or Taiwan EMS .
Orders that are placed on Weekends or Holidays will be considered a "next business day order" .
Example: If order is placed on Saturday, it will be considered a Monday order.
Order Cut Off Time : 11:00 AM (GMT+8) - Any order made after 11:00 AM (GMT+8) will be considered a Next Business day order
Example: If an order is placed on Monday 01:00 PM (GMT+8) , it will be considered a Tuesday order .
Pre-Order : Pre-Order may have different shipping terms and conditions , please consult about information on selling page .
Q : How can I track my package ?
A : We will provide you the EMS tracking number once we send your package out , you can track your package on your country’s EMS branch website .
Q : My purchase two pre-order product and their delivery date are different , can you send one of them first ?
A : If you require send the product separately , we would charge you 2 different delivery fee . Please contact us .
Q : How can I revise my order ?
A : We can revise your order before we send your package out , please contact us .
Q : Do I have to install glass protector by myself ?
A : You can consult about our teaching video to estimate if you can install it by yourself or not , every steps are very important , or you can find a mobile store in local to install for you as well .
Q : I’m waiting so long and still haven’t receive my package , and EMS website shows nothing new , is my package missing ?
A : Please contact us to investigate the package’s condition for you , if EMS confirms that the package is missing , they will compensates the total value on the commercial invoice , you can consider about we refund the payment to you or send your package again .