Q : Is there other website that I can buy DEVILCASE ? international delivery fee is too expensive to me .
A : Please consider ordering from the following website , if you have any question about product or after-sale service , please contact with reseller that you ordered from :
DEVILCASE Official Authorized Distributors
Hong Kong 香港
FB ID: annashopaholicau
TEL: +852 6385 0260
Add: C15, 7/F, The Grande Building, 398-402 Kwun Tong Road, Kowloon, Hong Kong
Opening Hours: Mon – Fri 15:00-19:00)
FB ID: DoCoMoTelecom
TEL/WhatsApp: +852 8208-2112/+852 2394-9800
Add: Shop F31 & F112 1/F Sincere House Commercial Podium, 83 Argyle Street, Mong Kok Kln.
香港九龍旺角亞皆老街83號先達廣場1/F F31 & F112舖
Opening Hours: Mon – Sun 13:00 - 22:00
FB ID: CosmoTechITA
TEL: +39 392 223 1255
3 STORE ERBA
Add: Viale Prealpi, 3 - Erba (CO) – 22036
Opening Hours: Mon-Thu: 9:00 - 20.30
Fri: 9:00 - 22.00
Sat: 8.30 - 20.30
Dom: 9.00 - 20.00
3 STORE LECCO
Add: Piazza XX Settembre, 39, 23801 Lecco (LC)
Opening Hours: Mon: 15:00 - 19.30
Tue - Sat: 9:00 - 12.30 / 15.00 - 19.30
3 STORE OLGINATE - TRANS VIDEO SOUND
TEL: 0341 682881
Add: Via Spluga 37, Olginate, 23854, Lecco (LC)
Opening Hours: Mon: 15.00 - 19.30
Tue-Sat: 9.00 - 12.30 / 15.00 - 19.30
FB ID: croyllc
Add: 〒190-0021 1F 2-45-1, Hagoromo-cho, Tachikawa-shi, Tokyo-to, Japan
〒190-0021 日本東京都立川市羽衣町2-45-1, 1F
Opening Hours: 10:00 - 16:30
【Prime Mobile Accessories】
FB ID: devilcasephilippines
TEL: +63 929 534 6252
【DEVILCASE Store Philippines】
FB ID: DevilCasePhilippinesStore
TEL: (02) 587-8267/0998-994-6615/0917-518-9753
Add: L69b B20 Ph. 4a Grand Valley Subd. Mahabang Parang Angono, Rizal, 1930
FB ID: thdevilcase
TEL: +66 2 026 3135
Add: SE-Update Shop, Esplanade Cineplex Ratchadapisek, Bangkok
International Online Shop
Q : How can I join DEVILCASE website as a member ?
A : You will become a member when first time you order from DEVILCASE website , you don’t have to apply separately .
Q : How can I confirm my order is completed ?
A : Once you receive our e-mail about order , that means we have received your order and will prepare sending your item out .
If you have already completed the order and transferred the payment as well but our website shows that your order didn’t completed , please notify us as soon as possible .
E-mail : devilcaseEN@gmail.com
Q : Why can’t I login in ? Did my order completed ?
A : Maybe your order hasn’t completed because of some reason , if you did transferred to us from PayPal , please notify us as soon as possible .
Or your e-mail address isn’t correct , please notify us your name or phone number through e-mail so we can check if there’s your order .
Q : When will you send my product out ?
A : We will try our best to ship out your order within 1-3 days , but orders may still be subject to delays in certain circumstances .
Most of packages will be shipped out sooner than this.
We are unable to ship out packages on Closed days such as Saturday, Sunday, and Taiwanese Holidays .
After it has been shipped , we will mail you the EMS tracking number , so make sure that your e-mail is correct .
It used to take 24-48 hours for any tracking services to update , you can track your package on your country’s EMS branch website or Taiwan EMS .
Orders that are placed on Weekends or Holidays will be considered a "next business day order" .
Example: If order is placed on Saturday, it will be considered a Monday order.
Order Cut Off Time : 11:00 AM (GMT+8) - Any order made after 11:00 AM (GMT+8) will be considered a Next Business day order
Example: If an order is placed on Monday 01:00 PM (GMT+8) , it will be considered a Tuesday order .
Pre-Order : Pre-Order may have different shipping terms and conditions , please consult about information on selling page .
Q : How can I track my package ?
A : We will provide you the EMS tracking number once we send your package out , you can track your package on your country’s EMS branch website .
Q : My purchase two pre-order product and their delivery date are different , can you send one of them first ?
A : If you require send the product separately , we would charge you 2 different delivery fee . Please contact us .
Q : How can I revise my order ?
A : We can revise your order before we send your package out , please contact us .
Q : Do I have to install glass protector by myself ?
A : You can consult about our teaching video to estimate if you can install it by yourself or not , every steps are very important , or you can find a mobile store in local to install for you as well .
Q : I’m waiting so long and still haven’t receive my package , and EMS website shows nothing new , is my package missing ?
A : Please contact us to investigate the package’s condition for you , if EMS confirms that the package is missing , they will compensates the total value on the commercial invoice , you can consider about we refund the payment to you or send your package again .