Shopping Guide

Q : Is there other website that I can buy DEVILCASE ? international delivery fee is too expensive to me .

A : Please consider ordering from the following website , if you have any question about product or after-sale service , please contact with reseller that you ordered from :

DEVILCASE Official Authorized Distributors 

Australia 澳洲
【YuMes】(YuMes Group Australia Pty Ltd)
Website: www.yumes.com.au
FB ID: yumesaus

China 中國
【Taobao】淘寶店舖--風緣數碼
Website: shop33614836.world.taobao.com
【TMALL】天貓店舖--易點尚品
Website: ydspsm.world.tmall.com
 
Hong Kong 香港
【AnnaShopaholic】
Website1: www.annashopaholic.com.hk
Website2: www.DEVILCASE.hk
Email: service@annashopaholic.com.hk
FB ID: annashopaholicau
TEL: +852 6385 0260
Add: C15, 7/F, The Grande Building, 398-402 Kwun Tong Road, Kowloon, Hong Kong 
香港九龍觀塘道398-402號嘉域大廈7樓C15室
Opening Hours: Mon – Fri 15:00-19:00) 

【DoCoMo Telecom】
Website: www.dtstorehk.com
Email: docomo.app@gmail.com
FB ID: DoCoMoTelecom
TEL/WhatsApp: +852 8208-2112/+852 2394-9800
Add: Shop F31 & F112 1/F Sincere House Commercial Podium, 83 Argyle Street, Mong Kok Kln. 
香港九龍旺角亞皆老街83號先達廣場1/F F31 & F112舖
Opening Hours: Mon – Sun 13:00 - 22:00

Indonesia 印尼
【MarkasTech】
Website: markastech.com
Email: markastech@gmail.com
FB ID: devilcaseindonesia
TEL: +62 31 5470099
Add: JL. KUSUMA BANGSA 75 Surabaya, Jawa Timur, Indonesia         

Italy 義大利
【COSMOTECH】
Website: www.cosmotech.online
Email: sales@cosmotech.online
FB ID: CosmoTechITA
TEL: +39 392 223 1255
Phisical Shop:
3 STORE ERBA
TEL: 031.2071087
EMAIL: erba3store@gmail.com
Add: Viale Prealpi, 3 - Erba (CO) – 22036
Opening Hours: Mon-Thu: 9:00 - 20.30
                            Fri: 9:00 - 22.00
                            Sat: 8.30 - 20.30
                            Dom: 9.00 - 20.00
 
3 STORE LECCO
TEL: 0341.350480
Add: Piazza XX Settembre, 39, 23801 Lecco (LC)
Opening Hours: Mon: 15:00 - 19.30
                            Tue - Sat: 9:00 - 12.30 / 15.00 - 19.30
 
3 STORE OLGINATE - TRANS VIDEO SOUND
TEL: 0341 682881
EMAIL: transvideosound@libero.it
             vladimir@cosmotech.online
Add: Via Spluga 37, Olginate, 23854, Lecco (LC)
Opening Hours: Mon: 15.00 - 19.30
                            Tue-Sat: 9.00 - 12.30 / 15.00 - 19.30

Japan 日本
【CROY 合同会社】
Website: www.croy.jp
FB ID: croyllc
TEL: 042-512-9661
Add: 〒190-0021 1F 2-45-1, Hagoromo-cho, Tachikawa-shi, Tokyo-to, Japan 
         〒190-0021 日本東京都立川市羽衣町2-45-1, 1F
Opening Hours: 10:00 - 16:30

 

Korea 韓國
【ANKIHOUSE INT.】
Website1: www.ankihouseint.com
Website2: storefarm.naver.com/ankihouse
Email: info@ankihouseint.com
FB ID: ankihouse
TEL: 070-4159-8283

 【NVVI-IQUNEX】
Website1: www.iqunex.com
Website2: storefarm.naver.com/iqunex
Email: iqunex@naver.com
FB ID: iqunex
TEL: 070-7670-0007 


          
Philippines 菲律賓
【Prime Mobile Accessories】
Website: www.devilcase.ph
Email: devilcasephilippines@gmail.com
FB ID: devilcasephilippines
TEL: +63 929 534 6252
 
【DEVILCASE Store Philippines】
Website: www.devilcase.com.ph
Email: info@devilcase.com.ph
FB ID: DevilCasePhilippinesStore
TEL: (02) 587-8267/0998-994-6615/0917-518-9753
Add: L69b B20 Ph. 4a Grand Valley Subd. Mahabang Parang Angono, Rizal, 1930
          
Thailand 泰國
【thDevilcase】
Website: shop.se-update.com/devilcase-thailand
Email: admin@se-update.com
FB ID: thdevilcase
TEL: +66 2 026 3135
Add: SE-Update Shop, Esplanade Cineplex Ratchadapisek, Bangkok
 
International Online Shop
【Amazon USA】goo.gl/W19j0D
【Amazon UK】goo.gl/oU2Ev8
【AliExpress】twdevilcase.aliexpress.com

 

 

 

 

Q : How can I join DEVILCASE website as a member ?

A : You will become a member when first time you order from DEVILCASE website , you don’t have to apply separately .

 

 

Q : How can I confirm my order is completed ?

A : Once you receive our e-mail about order , that means we have received your order and will prepare sending your item out .

If you have already completed the order and transferred the payment as well but our website shows that your order didn’t completed , please notify us as soon as possible .
E-mail : devilcaseEN@gmail.com

 

 

Q : Why can’t I login in ? Did my order completed ?

A : Maybe your order hasn’t completed because of some reason , if you did transferred to us from PayPal , please notify us as soon as possible .

Or your e-mail address isn’t correct , please notify us your name or phone number through e-mail so we can check if there’s your order .

 

 

Q : When will you send my product out ?

A : We will try our best to ship out your order within 1-3 days , but orders may still be subject to delays in certain circumstances .

Most of packages will be shipped out sooner than this.

We are unable to ship out packages on Closed days such as Saturday, Sunday, and Taiwanese Holidays .

After it has been shipped , we will mail you the EMS tracking number , so make sure that your e-mail is correct .
It used to take 24-48 hours for any tracking services to update , 
 you can track your package on your country’s EMS branch website or Taiwan EMS .

 

Orders that are placed on Weekends or Holidays will be considered a "next business day order" .

Example: If order is placed on Saturday, it will be considered a Monday order.

Order Cut Off Time : 11:00 AM (GMT+8) - Any order made after 11:00 AM (GMT+8) will be considered a Next Business day order 

Example: If an order is placed on Monday 01:00 PM (GMT+8) , it will be considered a Tuesday order .

Pre-Order : Pre-Order may have different shipping terms and conditions , please consult about information on selling page .

 

 

Q : How can I track my package ?

A : We will provide you the EMS tracking number once we send your package out , you can track your package on your country’s EMS branch website .

 

 

Q : My purchase two pre-order product and their delivery date are different , can you send one of them first ?

A : If you require send the product separately , we would charge you 2 different delivery fee . Please contact us .

 

 

Q : How can I revise my order ?

A : We can revise your order before we send your package out , please contact us .

 

 

Q : Do I have to install glass protector by myself ?

A : You can consult about our teaching video to estimate if you can install it by yourself or not , every steps are very important , or you can find a mobile store in local to install for you as well .

 

 


Q : I’m waiting so long and still haven’t receive my package , and EMS website shows nothing new , is my package missing ?

A : Please contact us to investigate the package’s condition for you , if EMS confirms that the package is missing , they will compensates the total value on the commercial invoice , you can consider about we refund the payment to you or send your package again .