FAQ

Q : Where's your store in Taiwan ?

A : The following is our resellers' information : 

Taipei
【丞翊通訊行】
Address: No.113, Xining S. Rd., Wanhua Dist., Taipei City 
Chinese address: 台北市萬華區西寧南路113號
TEL: 02-23117211 (Open hour: 12:00-22:00)
Facebook Page : https://www.facebook.com/chene113113

Taoyuan
【台灣行動屋 桃鶯店】
Address: No.193, Taoying Rd., Taoyuan Dist., Taoyuan City
Chinese address: 桃園市桃園區桃鶯路193號
TEL: 03-3637713 (Open hour: 10:00-22:00)

【惡魔鋁合金-中壢加盟店】
Address: No.296, Minzu Rd., Zhongli Dist., Taoyuan City
Chinese address: 桃園市中壢區民族路296號
TEL: 03-2810151 (Open hour: 12:00-21:00)
Facebook Page : https://goo.gl/lIFMqB

Hsinchu
【未來數位-新竹林森店】
Address: 1F., No.61, Linsen Rd., East Dist., Hsinchu City
Chinese address: 新竹市東區林森路61號1樓
TEL: 03-5230058 (Open hour: 10:00-22:00)
Facebook Page : https://www.facebook.com/FutureDigitalFlagshipstore/

【惡魔鋁合金-清大加盟店】
Address: No.220, Sec. 2, Guangfu Rd., East Dist., Hsinchu City
Chinese address: 新竹市東區光復路二段220號
Phone Number: 03-5720650 (Open hour: 12:00-21:00)
Facebook Page: https://www.facebook.com/devilphone/

Miaoli
【惡魔鋁合金-頭份加盟店】
Address: No.198, Zhongzheng Rd., Toufen City, Miaoli County (in front of Miaoli bus station)
Chinese address: 苗栗縣頭份鎮中正路198號
TEL: 03-7681905 (Open hour: 12:00-21:00)
Facebook Page : https://www.facebook.com/toufendevil

Taichung
【惡魔鋁合金-逢甲旗艦加盟店】
Address: No.10-16, Wenhua Rd., Xitun Dist., Taichung City
Chinese address: 台中市西屯區逢福里文華路10之16號
TEL: (04)-27033966 (Open hour: 12:00-01:00)
Facebook Page : https://www.facebook.com/fcndevil/

Chiayi
【惡魔鋁合金-民族加盟店】
Address: No.459, Minzu Rd., West Dist., Chiayi City
Chinese address: 嘉義市民族路459號
TEL: (05)-2222355 (Open hour: 12:00-21:00)
Facebook Page : https://goo.gl/rE7I0E

Tainan
【惡魔鋁合金-永康加盟店】
Address: No.70, Zhongzheng N. Rd., Yongkang Dist., Tainan City
Chinese address: 台南永康區中正北路70號
TEL: (06)-2535258 (Open hour: 12:00-21:00)
Facebook Page : https://www.facebook.com/ykdevil/

Kaohsiung
【承靜數位-六合店】
Address: No.103-5, Liuhe 1st Rd., Xinxing Dist., Kaohsiung City
Chinese address: 高雄市新興區六合一路103-5號
TEL: 07-2360808 (Open hour: 10:00-22:00)
Line ID: @DH888

【承靜數位-光華店】
Address: No.424, Guanghua 2nd Rd., Lingya Dist., Kaohsiung City
Chinese address: 高雄市苓雅區光華二路424號
TEL: 07-7160303 (Open hour: 13:00-22:00)
Line ID: @DH0303

【惡魔鋁合金-新崛江加盟店】
Address: No.232, Wufu 2nd Rd., Xinxing Dist., Kaohsiung City
Chinese address: 高雄市五福二路232號
TEL: (07)-2725005 (Open hour: 12:00-21:00)
Facebook Page : https://goo.gl/uDJppX

 

 

 

Q : Is there other website that I can buy DEVILCASE ? international delivery fee is too expensive to me .

A : Please consider ordering from the following website , if you have any question about product or after-sale service , please contact with reseller that you ordered from :

DEVILCASE Official Authorized Distributors 

Australia 澳洲
【YuMes】(YuMes Group Australia Pty Ltd)
Website: www.yumes.com.au
FB ID: yumesaus

China 中國
【Taobao】淘寶店舖--風緣數碼
Website: https://shop33377809.world.taobao.com/?qq-pf-to=pcqq.c2c
 
Hong Kong 香港
【AnnaShopaholic】
Website1: www.annashopaholic.com.hk
Website2: www.DEVILCASE.hk
Email: service@annashopaholic.com.hk
FB ID: annashopaholicau
TEL: +852 6385 0260
Add: C15, 7/F, The Grande Building, 398-402 Kwun Tong Road, Kowloon, Hong Kong 
香港九龍觀塘道398-402號嘉域大廈7樓C15室
Opening Hours: Mon – Fri 15:00-19:00) 

【DoCoMo Telecom】
Website: www.dtstorehk.com
Email: docomo.app@gmail.com
FB ID: DoCoMoTelecom
TEL/WhatsApp: +852 8208-2112/+852 2394-9800
Add: Shop F31 & F112 1/F Sincere House Commercial Podium, 83 Argyle Street, Mong Kok Kln. 
香港九龍旺角亞皆老街83號先達廣場1/F F31 & F112舖
Opening Hours: Mon – Sun 13:00 - 22:00 

Italy 義大利
【COSMOTECH】
Website: www.cosmotech.online
Email: sales@cosmotech.online
FB ID: CosmoTechITA
TEL: +39 392 223 1255
Phisical Shop:
3 STORE ERBA
TEL: 031.2071087
EMAIL: erba3store@gmail.com
Add: Viale Prealpi, 3 - Erba (CO) – 22036
Opening Hours: Mon-Thu: 9:00 - 20.30
                            Fri: 9:00 - 22.00
                            Sat: 8.30 - 20.30
                            Dom: 9.00 - 20.00
 
3 STORE LECCO
TEL: 0341.350480
Add: Piazza XX Settembre, 39, 23801 Lecco (LC)
Opening Hours: Mon: 15:00 - 19.30
                            Tue - Sat: 9:00 - 12.30 / 15.00 - 19.30
 
3 STORE OLGINATE - TRANS VIDEO SOUND
TEL: 0341 682881
EMAIL: transvideosound@libero.it
             vladimir@cosmotech.online
Add: Via Spluga 37, Olginate, 23854, Lecco (LC)
Opening Hours: Mon: 15.00 - 19.30
                            Tue-Sat: 9.00 - 12.30 / 15.00 - 19.30

Japan 日本
【CROY 合同会社】
Website: www.croy.jp
FB ID: croyllc
TEL: 042-512-9661
Add: 〒190-0021 1F 2-45-1, Hagoromo-cho, Tachikawa-shi, Tokyo-to, Japan 
         〒190-0021 日本東京都立川市羽衣町2-45-1, 1F
Opening Hours: 10:00 - 16:30

 

Korea 韓國
【ANKIHOUSE INT.】
Website1: www.ankihouseint.com
Website2: storefarm.naver.com/ankihouse
Email: info@ankihouseint.com
FB ID: ankihouse
TEL: 070-4159-8283

 【NVVI-IQUNEX】
Website1: www.iqunex.com
Website2: storefarm.naver.com/iqunex
Email: iqunex@naver.com
FB ID: iqunex
TEL: 070-7670-0007 


Philippines 菲律賓
【DEVILCASE Philippines】
Website: www.devilcase.ph
Email: sales@devilcase.ph
FB ID: devilcasephilippines
TEL: +63 929 534 6252
 
【DEVILCASE Store Philippines】
Website 1: www.devilcase.com.ph
Website 2: www.dreamcase.com.ph
Email: info@devilcase.com.ph
FB ID: DevilCasePhilippinesStore
TEL: (02) 587-8267/0998-994-6615/0917-518-9753
Add: L69b B20 Ph. 4a Grand Valley Subd. Mahabang Parang Angono, Rizal, 1930          

          
Thailand 泰國
【thDevilcase】
Website: shop.se-update.com/devilcase-thailand
Email: admin@se-update.com
FB ID: thdevilcase
TEL: +66 2 026 3135
Add: SE-Update Shop, Esplanade Cineplex Ratchadapisek, Bangkok
 
International Online Shop
【Amazon USA】goo.gl/W19j0D
【Amazon UK】goo.gl/oU2Ev8
【AliExpress】twdevilcase.aliexpress.com

 

 

 

Q : How can I join DEVILCASE website as a member ?

A : You will become a member when first time you order from DEVILCASE website , you don’t have to apply at frist .

 

 

Q : How can I confirm my order is completed ?

A : Once you receive our e-mail about order , that means we have received your order and we will prepare sending your order out .

If you have already completed the order and transferred the payment as well but our website shows that your order didn’t completed , please notify us as soon as possible .

E-mail : devilcaseen@gmail.com

 

 

Q : Why can’t I login in ? Is my order completed ?

A : Maybe your order hasn’t completed because of some reason , if you did transferred to us via PayPal , please notify us about it as soon as possible .

Or your e-mail address isn’t correct , please notify us your name or phone number through e-mail so we can check if there’s your order .

 

 

Q : When will you send my product out ?

A : We will try our best to ship out your order within 1-3 days , but orders may still be subject to delays in certain circumstances .

Most of packages will be shipped out sooner than this.

We are unable to ship out packages on Closed days such as Saturday, Sunday, and Taiwanese Holidays .

After it has been shipped , we will mail you the EMS tracking number , so make sure that your e-mail is correct .
It used to take 24-48 hours for any tracking services to update , 
 you can track your package on your country’s EMS branch website or Taiwan EMS .

 

Orders that are placed on Weekends or Holidays will be considered a "next business day order" .

Example: If order is placed on Saturday, it will be considered a Monday order.

Order Cut Off Time : 11:00 AM (GMT+8) - Any order made after 11:00 AM (GMT+8) will be considered a Next Business day order 

Example: If an order is placed on Monday 01:00 PM (GMT+8) , it will be considered a Tuesday order .

Pre-Order : Pre-Order may have different shipping terms and conditions , please consult about information on selling page .

 

 

Q : Will the Customs charges me for the package ?

A : The shipping fee is not includes the Customs taxes , we are no longer ask customer before sending .

We can’t familiar to how do every countries rule their Customs , but we did got some complains about the Customs charged extra fee from customers from U.K. , Israel and Spain .

If you require us to declare value or package category (documents/gift/sample/Merchandise/others) you want , please remark on your order or mail us before sending , but if the package missing unfortunately , EMS will only compensates the value we declared , and you have to consider about any consequence of it .

If you refuse the package just because of taxes , we can only refund the value of item without delivery fee after we receive the item , Taiwan EMS wouldn’t refund the delivery fee back to you or us , neither .

 

 

Q : How can I track my package ?

A : We will provide you the EMS tracking number once we send your package out , you can track your package on your country’s EMS branch website or Taiwan EMS .
Search EMS branch that services your country : http://www.ems.post/operators/all

It used to take 24-48 hours for any tracking services to update .

 

 

Q : How many days it takes to deliver after sending out ?

A : The following information is according to EMS website about how many days it takes to deliver after the package arrives EMS branch that services your country (not includes if the Customs stops and checks the package or any unexpected accident) :

Asia

Hong Kong - 1~2 days .

India - 4~5 days .

Israel - 4~5 days .

Japan - 2~3 days .

Korea - 2~3 days .

Malaysia - 2~3 days .

Philippines - 3~5 days .

Singapore - 2~3 days .

Thailand - 3~4 days .

Vietnam - 3~5 days .

Oceania

Australia - 4~6 days .

New Zealand - 4~6 days .

Europe

Austria - 4~5 days .

Finland - 4~5 days .

France - 4~5 days .

Germany - 4~5 days .

United Kingdom - 4~5 days .

Hungary - 5~7 days .

Italy - 6~7 days .

the Netherlands - 4~5 days .

Poland - 4~6 days .

Portugal - 4~5 days .

Spain - 4~5 days .

Swiss - 4~5 days .

Sweden - 4~5 days .

America

Canada - 4~5 days .

the United States - 4~5 days .

Mexico - 5~6 days .

Peru - 5~7 days .

Brazil - 5~6 days .

Africa

South Africa - 4~5 days .

Egypt - 4~5 days .

 

 

Q : My purchase two pre-order products and their delivery date are different , can you send one of them first ?

A : If you require send the product separately , we would charge you 2 different delivery fee . Please contact with us .

 

 

Q : How can I revise my order ?

A : We can revise your order before we send your package out , please contact with us .

 

 

Q : Do I have to install glass protector by myself ?

A : You can consult about our teaching video to estimate if you can install it by yourself or not , every steps are very important , or you can find a mobile store in local to install for you as well .

 

 


Q : I've been waiting so long and still haven’t receive my package , and EMS website shows nothing new , is my package missing ?

A : Please contact with us to investigate the package’s condition for you , if EMS confirms that the package is missing , they will compensates the total value on the commercial invoice , you can consider about we refund the payment to you or send your package again .

 

 

Q : How hard the glass protector is ?

A : It’s about 8H – 9H .

 

 

Q : Does bumper case affects signal?

A : We tried our best desigining every bumper case and avoiding the aerial , but metal bumper case can really affects signal , if your signal is pretty well originally , bumper case wouldn't affects using that much , but if yours is not so well , metal bumper case may not be your best choice .

 

 

Q : Can bumper case gets wet ?

A : Bumper case is not water-proof , it can't avoid your phone from getting wet , we suggest you take off the bumper case and let shock absorption layers inside dry in case they damaged .

 

 

Q : My component is missing , can I order it from you ?

A : We can provide you any component such as screw , screw driver , control key , shock absorption layers , headset plug without any charge .
You can remark what component you want next time you order , and we will send it out together .

 

 

 

Q : How to buy DEVILCASE in Taiwan ?

A : You can do online shopping or go to store to buy our products.

The following is our resellers' information : 

Taipei
【丞翊通訊行】
Address: No.113, Xining S. Rd., Wanhua Dist., Taipei City 
Chinese address: 台北市萬華區西寧南路113號
TEL: 02-23117211 (Open hour: 12:00-22:00)
Facebook Page : https://www.facebook.com/chene113113

Taoyuan
【台灣行動屋 桃鶯店】
Address: No.193, Taoying Rd., Taoyuan Dist., Taoyuan City
Chinese address: 桃園市桃園區桃鶯路193號
TEL: 03-3637713 (Open hour: 10:00-22:00)

Hsinchu
【未來數位-新竹林森店】
Address: 1F., No.61, Linsen Rd., East Dist., Hsinchu City
Chinese address: 新竹市東區林森路61號1樓
TEL: 03-5230058 (Open hour: 10:00-22:00)
Facebook Page : https://www.facebook.com/FutureDigitalFlagshipstore/

【惡魔鋁合金-清大加盟店】
Address: No.220, Sec. 2, Guangfu Rd., East Dist., Hsinchu City
Chinese address: 新竹市東區光復路二段220號
Phone Number: 03-5720650 (Open hour: 12:00-21:00)
Facebook Page: https://www.facebook.com/devilphone/

Miaoli
【惡魔鋁合金-頭份加盟店】
Address: No.198, Zhongzheng Rd., Toufen City, Miaoli County (in front of Miaoli bus station)
Chinese address: 苗栗縣頭份鎮中正路198號
TEL: 03-7681905 (Open hour: 12:00-21:00)
Facebook Page : https://www.facebook.com/toufendevil

Taichung
【惡魔鋁合金-逢甲旗艦加盟店】
Address: No.10-16, Wenhua Rd., Xitun Dist., Taichung City
Chinese address: 台中市西屯區逢福里文華路10之16號
TEL: (04)-27033966 (Open hour: 12:00-01:00)
Facebook Page : https://www.facebook.com/fcndevil/

Tainan
【惡魔鋁合金-永康加盟店】
Address: No.70, Zhongzheng N. Rd., Yongkang Dist., Tainan City
Chinese address: 台南永康區中正北路70號
TEL: (06)-2535258 (Open hour: 12:00-21:00)
Facebook Page : https://www.facebook.com/ykdevil/

Kaohsiung
【惡魔鋁合金-新崛江加盟店】
Address: No.103-5, Liuhe 1st Rd., Xinxing Dist., Kaohsiung City
Chinese address: 高雄市新興區六合一路103-5號
TEL: 07-2357316 (Open hour: 09:00-22:00)
Line ID: @DH888

【承靜數位-六合店】
Address: No.232, Wufu 2nd Rd., Xinxing Dist., Kaohsiung City
Chinese address: 高雄市五福二路232號
TEL: (07)-2725005 (Open hour: 12:00-21:00)
Facebook Page : https://goo.gl/uDJppX

 

You can order through mail as well , cash on delivery to HOME (delivery fee NTD90) , kindly mail us the following information if you want to place an order : 

 

Name :
Phone number :
Chinese address :
What product you need (type/color/number) :

 

Our service mail: devilcaseen@gmail.com